The support of QUIS is based on the criteria that at all times and in each situation, one must react quickly and adequately, so that a question can be answered quickly or a problem can be solved.

There are various means and services provided by QUIS to this end:

• Help files are available for each user of GROS;
• Each user of GROS receives a complete manual;
• The helpdesk of QUIS can be reached during office hours;
• The providing of Remote-support, whereby a problem you may have is solved via a network connection;
• If necessary, a problem will be solved with you at your location;
• Patches and updates of GROS are available online via the log-in part of this website.